Market : Type of Problems
Problems in mobile services can be categorized into three major types, all covered by Cellex:
Problems in Content - Examples include WAP1 or WAP2 content does not match all existing handsets
Problems in the Handsets - Examples include music file or interactive games that play badly on a specific handset
Problems in the Network - Performance problems in streaming video due to network congestion
| Problems in services' elements | Typical % of problems | Typical Revenue loss | Typical Repair cost | Cellex detects |
|---|---|---|---|---|
| Content | 60% | 15% | 15% | 90% |
| Handsets | 25% | 15% | 15% | 30% |
| Network | 15% | 70% | 70% | 90% |